---
title: Customer Returns
description: Use Customer Returns for uninvoiced Deliveries when a customer sends goods back after a delivery note has been posted, but before those quantities have been invoiced. This is a separate operational document from a customer credit note. Use a customer…
url: "https://wiki.ixerp.net/wiki/customer-returns/"
updated: "2026-07-23"
category: iX ERP Sales
---

# Customer Returns

Use Customer Returns for uninvoiced Deliveries when a customer sends goods back after a delivery note has been posted, but before those quantities have been invoiced.

This is a separate operational document from a customer credit note. Use a customer credit note instead when the goods were already invoiced.